How many orders do you typically handle per month (across all sales channels)?
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Where do your orders come from?
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How do you currently fulfill most orders?
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Do you have any shipping or automation rules set up?
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Where do you store most of your inventory?
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How do you currently track or visualize inventory?
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How do you handle bundled products?
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Do you coordinate freight shipments? (pallet sized)
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Do you have anyone helping you with operations or fulfillment?
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Do you have a dashboard or tool that helps you see what's slowing you down? (shipping delays, backorders, etc)
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Which of these shipping tools do you use regularly?
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Do you have any rules or automations for your shipping workflow?
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Do you use any of the following for order routing or batching?
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How do you manage returns and tracking info?
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How do you track stock levels across channels?
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Do you ever run into issues like overselling or running out of stock unexpectedly?
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What sales channels are actively connected to your Shopify store?
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How do you fulfill your TikTok or Amazon orders?
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Do you offer wholesale pricing or terms?
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Do wholesale buyers submit POs to you?
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Do you use any kind of PO or purchasing system?
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Do you track SKUs or barcodes in your system?
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Do you have a system to collect customer emails and use them regularly?
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Do you offer gift messages or gift wrapping at checkout?
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Do you use any of the following for insights or reporting?
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Do you know where your bottlenecks are?
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And most importantly, why did you start this business, what do you wish you could spend most of your time on, and what values or causes do you want your business to represent?
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